How do I place an order online?
Utkalamrita has plenty of great products to order on our website! You can search by keyword from the Utkalamrita homepage, or browse through our product categories listed on the top of the site. Once you have chosen the product(s) you would like to order, add the item(s) to your shopping bag by clicking the “Add To Cart” button. At this point, you can either continue shopping or click “Checkout” to proceed with the checkout process. At any time during your shopping experience, you can view your shopping bag by clicking the link in the top right corner.
Once you are ready to check out and have proceeded to the shopping bag, you will need to choose the shipping address. When you’re ready, you can proceed to checkout or complete the process with PayPal (for international payments) or instamojo (for domestic payments).
During the checkout process, you will be prompted to create an account during your first time shopping in which you can enter billing, shipping and payment information. You would also have indicated any customization such as fall, picot or blouse stitching for the sarees which will be provided at an extra cost.
Once you place the order, you will receive an order confirmation number along with an email to confirm your purchase. Please allow 1-2 business days for processing and you will receive a shipment confirmation email once the order ships.
My order is not processing. What do I do?
If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout.
If you continue to face issues placing your order, please contact our Customer Care Department at 0674-2549381 between 10am — 7pm (IST), Monday through Saturday and one of our Customer Care representatives will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.
What forms of payment do you accept?
For orders shipped within India, Utkalamrita accepts India issued major Visa/ Mastercard/Rupay/American Express credit/debit cards and net banking. If you are ordering from outside India, we accept payment only through PayPal.
For the convinience of customers who do not use the methods above, we have the payment option of ‘Direct Bank Transfer’. Click on that and we will get back to you to complete the payment process.
Can I track the shipment of my order?
Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 1 business day of placing your order, please contact our Customer Care Department with your order confirmation number to obtain your tracking number. You can also check the status of your order by visiting our order status page.
Can I change or cancel my order?
You can change or cancel your order within one hour of placing it. Due to expedient processing time at our office we recommend verifying all of your information before proceeding with your order.
What is In-Store Pickup?
In-Store Pickup is a new way to order items on utkalamrita.com and pick up your order at our office/store by paying the amount in cash/card.
Does Utkalamrita offer add-on services ?
Utkalamrita offers fall/pico and blouse stiching for sarees at an extra cost. You can tick the check boxes in the corresponding product page.